Ovago
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Absolutely Unacceptable
I wish I read deeper into these reviews before I engaged with this company. I had found Ovago through Kayak who showed them as a few hundred dollars cheaper than other options and at first was happy to be able to talk to a very responsive agent. I approved the ticket they proposed and entered my credit card information about about 1,200$ for my roundtrip tickets. I was then a bit unhappy to get an email that the price rose a few hundred dollars as they said a different passenger beat them to the deal. I agreed and gave them approval to charge my card the higher price. However I was astounded to get a roughly 120,000 dollar credit card charge that was immediately blocked by my card. I contacted customer support at Ovago about this and they claimed at first that I must be mistaken, I then provided proof of the charge and they said they would investigate. All the while, the same agent who charged me that huge amount kept emailing me trying to get me to pay. This comes across as a huge scam and I had to void my card so that this company could not attempt to try to drain my account at a later time. Edit: I see their reply. I have a record from my credit card company that a charge of over 100,000 dollars was made. Why dont you just admit it was an issue and say sorry? Because when you deny this, it makes it look like something much much worse.