Wessex Water
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Complement for Iain Smith and Tye Penfold
Works carried out on 11/6/25. Trowbridge. Wiltshire. I'd like to express my appreciation for the excellent service provided by The Wessex Water technicians Iain Smith and Tye Penfold who attended to repair a leak at our trowbridge address. From start to finish. both were very professionally. Iain called ahead to inform me they were running slightly late and offered a genuine apology. Throughout the visit. they kept me well informed about the works being carried out, explaining each step clearly. Both technicians were polite and informative to the neighbours when turning off the water for a short time to complete the works. They asked the local shop if they could park I their car park to allow ease of access to the property to work. There attention to detail was impressive, and they ensured the work area was left clean and tidy once the job was completed. Thank you