EN
Energy Ombudsman
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Excellent Service
The Energy Ombudsman Service has just completed my case against Octopus Energy, with whom I had been in dispute for 6 months regarding overcharging due to a faulty meter. I had been sent round in circles by their Customer Service for all that time. As soon as I told them that I had contacted the Ombudsman Service they changed their tune completely and credited my account with a payment a bit less than I was claiming. The Ombudsman agreed with my calculations and the refund was increased accordingly. I believe that I would have still been in limbo with Octopus now if I hadn't contacted the Ombudsman, to whom I'm eternally grateful.