Jennifer

Jun 29, 2020

Completely Disappointed

I have been traveling from Texas to the Orange Beach/Gulf Shores area for vacation and staying in a Brett Robinson vacation rental for the last 20 years. I was reluctant to go to the beach this year due to the pandemic, but really needed the trip for mental health and felt this option was possibly the safest one. The check in/out times are ridiculous. 5:00 is very late when you are trying to get organized for your stay and our room was not even ready at that time. 10:00 departure really cuts off needed time to take in the last few hours of vacation and leave without feeling frantic. We stayed at Phoenix East and upon check in, the front desk staff were less than friendly. Beyond signs that outlined social distancing and safety protocol, nothing was mentioned or emphasized. In fact, it seemed they could care less. The room was out dated in multiple ways, including ripped balcony chairs, a missing lounger chair that was shown in the room advertisement pictures, old appliances, the bathtub drain was clogged up, the coffee maker was dirty and burnt, and the refrigerator temperature could not be regulated appropriately freezing our food. As far as the behavior I saw from most people, it was like a pandemic was not even a thing. There was no hand sanitizer leading to the pool area, I never saw commonly used handrails being disinfected and the beach was absolutely packed. I know the chair/umbrella rental company is a separate business, but surely people talk to each other. They were set up not only NOT socially distanced, but crammed together. It was impossible to not be enveloped in a sea of people who gave no mind to safety. Part of me did not want to write a negative review, but with as much money that is invested in a stay with Brett Robinson, I have come to expect way more.