LifeStance Health
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Make sure your credit card is ready
I’ve been looking for a good psychiatrist since a few years ago, when the doc who finally found the right treatment for me passed away. I found a profile, happened to be a Lifestance doc. Making an in person appt was easy. Appointment was three weeks away when I got an office call. Friendly person asking for credit card. I’m in a back spasm right now, so asked if I could share it another time- no problem, as long as it’s by 5pm. My appt won’t be held unless I call with my card by 5. Then I get suspicious and ask about cancellation charges. She was straightforward at least. $150 if you only give two days notice, $300 if you miss an appointment. I understand that practitioners lose money if a patient doesn’t show up. But the 48 hour charge and the card requirement felt very gross to me. I will not do business with this corporation. Healthcare has gotten so confusing and corporate and robotic- it’s really sad that mental health care is headed the same way.