Altra Federal Credit Union
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Not Helpful!
Went to the the Copeland Branch to have help my developmentally delayed son have his automatic payment that is sent to Spectrum changed. The bill increased, and the old amount was being sent, getting him behind. I had to call Spectrum, pay the late fees, catch up on the bill, so he would not be disconnected. We increased the amount, to stay current. It was fine for one month, then it automatically started sending the wrong past amount. His bill was messed up again. Had to call Spectrum again. They charge a fee to pay the bill on the phone with an agent. Had to call Altra again. The person who set it up for him didn't set it up for reoccurring, monthly, only one month! My disabled son was not capable of figuring this all out again. Should have been fixed the first time. Went to the Copeland Branch last Sunday because their website says it was open until 3:00. It was not open.