Porter Airlines
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No boarding pass. No flight. No accountability.
Missed flight from SFO because I couldn't even get a boarding pass - not via online check-in, self-serve kiosk at airport, or the agent - because there was no check-in agent at the airport with 2-hours before departure (plenty of time to make the flight). How do you not have an agent at the airport? Standing on other side of security while flight continues to get delayed but unable to go to the gate. Customer service on the phone telling me I'm checked as a no-show - again, 2 hours before departure. Only offered to book me another flight - for $800.00. Of course, am welcome to fill out a feedback form (last time I did this it took them a month to respond). There are no policies on Porter specifying when check-in even closes. Amateur hour, no business trying to fly outside Canada in the international market. No accountability. Worst airline.