Economy Energy
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Ok until you need them
Ok until you need them. Then everything changes. I have called in 4 times with 3 calling in one day as my smart meter display had stoped working and I was unable to see the balance. Because of this I topped up the meter. The following day (today) the electric stoped. I call them again but now it was too late we had no electricity. I was told someone would be out in 4 hours, only 3 hours in I had a call to say the wanted me to try something that I allready tried on the first call and the visit was cancelled. I then had to wait another 4 hours. The first call I marked was at 13:30 and now I may have to wait until 21:00 after an 1.5 hour call. They have said everything looks ok on their end and the account is in credit so there is clearly an issue with the meter that I have been trying to report