Travel Insurance Direct
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No trouble claim process
We recently experienced a cancelled flight with Jetstar from Darwin to Denpasar due to ash cloud from the volcano. Jetstar, as a discount airline certainly acted like it and basically gave no assistance and no replacement flight was provided despite counter staff advising there would be. As Darwin is a destination not a fly through the soonest we could get a replacement flight was 2 days later. The night of the cancellation also happened to be Darwin Cup day so all accommodation was booked. We finally found something 25kms from the city, but found something. We spent the night there and the next day found replacement flights with AirAsia for the next day. AirAsia certainly saw us coming and charged accordingly. We transferred back into Darwin City for our second night and partook of touristy things until our flight. We kept all receipts and paid for everything with my credit card. We got to Bali and all accommodation providers were terrific and we obtained all the letters and correspondence that we would need for a claim. We enjoyed our holiday and then returned home. 2-3 weeks after our return I finally got round to lodging our claim. I must admit I thought it would be tough and there'd be a fight, but to my surprise all I had to do was complete the online form, which provided prompts all the way and if I made a mistake or missed something it let me know. I attached all that I had and submitted. Within minutes I received confirmation of the claim. 2 days later I received a follow up email to advise I needed to lodge 3 extra things that I had missed. I sent them through and then waited thinking it would take weeks. Well again to my surprise I had a deposit to my bank account and then a follow up email with the details of the claim, what was awarded and what wasn't. I was rapt because we basically got everything we claimed. The process was simple and the time was quite quick and efficient. I have used TID many times but this was my first claim. I think they honoured the policy and will definitely use them again and I have been happy to tell everyone I know of the positive experience.