Payoneer
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Extremely disappointing experience with…
Extremely disappointing experience with Payoneer after using it for over 2 years. My account was placed under review for weeks. I contacted customer support multiple times, and every time I was told that the case had been escalated and was being reviewed internally. I was repeatedly asked to wait, with no clear explanation or timeline. After all of that, Payoneer suddenly decided to close my account and freeze my remaining funds. What makes this even more frustrating is that I called Payoneer after receiving the closure notice and specifically asked why my account was being closed. The answer I received was essentially: “We don't have any reason.” Seriously? You are closing someone's financial account, disabling their ability to receive and make payments, deactivating their cards, and freezing their funds, but you can't even tell the customer why? Keeping a customer in the dark for weeks and then closing the account without providing even a basic explanation is extremely poor customer service. I had legitimate business activity running through this account, and this situation has caused serious disruption. Payoneer needs to do much better when it comes to transparency, communication, and handling customers' funds.