Sixt
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Promising start... is as good as it got...
Promising start: easy to reserve a car, the queue at Catania was small, and the service was efficient. The usual attempts to sell us a larger car and more insurance, but this I'd read about in previous reviews. The post booking instructions say to bring the payment card upon which the reservation was based (as well as ID of the driver) - we booked using my wife's credit card, I don't carry one... When we picked the car up, the Sixt employee gave me the keys and walked off, leaving me with the keys only, despite me asking him for documentation of any previous damage done and the customary walk around to confirm. A schoolboy error, i shouldn't have even taken the keys before insisting on this. Car performed well. Upon returning the car to Catania airport, I fuelled at the nearest station off the E45 from Taormina. The Sixt employee I handed the car back to insisted the tank wasn't full. I disputed this, though she continued to insist, and when i asked for her name for the review, she called a colleague over who barely glanced at the dial before pronouncing "full". She then discovered a set of scratches. Though the car was parked on a private drive for the duration of our trip, and though I had no incidents, I gave her the reluctant benefit of the doubt despite my pre journey request for the walk around being ignored (and so having no evidence of existing damage to the car). We took out insurance before hiring from Sixt (their insurance being so very high) and so I need information, but half the communication I've had from Sixt has been in Italian (and despite requests for English, none of this has been re-issued). they are dragging their heels and I've yet to receive an invoice for the damages and a date of payment or even an acknowledgement of my requests for this info. Sixt's post sales customer service is very poor: no emails answered, and communication and documentation issued in Italian.