Tokio Marine & Nichido Fire Insurance Company
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reference to the car insurance policy…
eference to the car insurance policy ref: P-100-1006-2020-26582 dated 16 April 2020 from Tokio Marine & Nichido Fire Insurance Co. Ltd, for Ford Edge, 2016 year model bearing Dubai Number plate DXB-T-80582, I would like to inform that the repair done by Al Deema workshop in the month of July 2020 against accident occured on 11 July 2020 is not fully done for the vehicle making it unsuitable to use further. I was travelling back from Khor Fakkan on 02nd Dec 2020, when I noticed the steering getting stuck while turning with a warning message displayed on screen as Steering Malfunction. I informed Al Tayer Motors about the same and they requested me to stop the car without further delay to avoid any unfortunate incident. Accordingly the car was requested to be brought to Al Tayer Motors Service center by recovery. It is really unfortunate that the workshop advised by the insurance company did not do the proper checking or estimate, which could have avoided this huge mishap. Due to unprofessional approach, I am really stuck without any vehicle to travel for my day-to-day activities and hence request to arrange the rent-a-car till the vehicle is being rectified by an authorized workshop, who are professional. This is because of the loss adjuster which is IDEAL LOSS ADJUSTER Company in UAE Recently they paid only AED 3000 because of the Insurance broker effort and i paid AED 9627 for this repair. In my experience, its not customer friendly service and firstly they will check how to reject the claim, secondly they provide the unprofessional third party workshops. Please don't go for this company better to go for other better insuransers if we pay extra also.