Champions Travel
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Awful Experience with Champions Travel
Really frustrated with the whole experience. Had purchased tickets to a Premier League fixture months in advance, during purchase wasn't made aware of any chance game could be rescheduled. Bought insurance just in case and planned a trip around these dates. As dates approached learned possibility of game getting rescheduled due to other fixtures. Ultimately game got rescheduled and where all the frustration began. Was first told if you bought insurance you can get a refund - that turns out not to be the case. Next was told they would give me tickets to different games neither of which were teams I was interested in and they wouldn't provide any compensation for difference in ticket prices (mind you it was 1/3 price of the tickets for my event), when I wouldn't accept these, I was told can't refund you as we purchased these tickets specifically for you, but when pushed to resale them was told they have to resell them on my behalf, and only can do so after they sell their own "stock" - why do they have "own stock" if they purchase the ticket specifically for me?? Luckily tickets resold day before the game, upon being told the tickets sold I took a screenshot of what they were selling for on their site. I was however, quoted a number about 160 Euros less per ticket and even with screenshot dated was told can't corroborate when the ticket was purchased with online retail price. Then had to stay on them about actually getting my ticket refunded. All in all lost over 1,000 on an event weren't able to attend. Dealt with lack luster service and was left absolutely hating this experience and will never utilize them for a match day experience again.