Singapore Airlines
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Singapore Airlines Support
Terrible experience with Singapore Airlines customer support service!!! My account got audit for some reason, and I'm really having a hard time of clearing this audit. I sent all the necessary and unnecessary documents and finally I got an answer that the account is not under audit anymore, BUT when I called them to make sure, they said "NO WAY, your account is still on audit status". 1. No one told me me the reason why the account got audit status, no matter how many times I asked them 2. All 8 agents I spoke with and promised to call me back, never got back to me again 3. No responses for emails, people who were assisting via email via email stopped replying my emails 4. All agents I spoke with told me that they put the case as an urgent matter but nothing happened till now I have a suspended flight on 4th of January, it was suspended due to audit, no matter how hard I tried to clear the audit and normalize the account by that time, none of the Singapore Airlines was able to help me. That's definitely NOT A 5-STAR AIRLINE SERVICE