Energy Ombudsman
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Energy Ombudsman have little authority
I have finally left British Gas after 10 months of absolute madness. I realise there is no support or will on behalf of British Gas to support the roll out of EV car charging infrastructure. The support from the energy ombudsman was poor. In 10 months I had only 1 month where I was billed correctly for charging my car overnight. Issue - Smart meter did not communicate with British Gas to tell them when I was charging my car. Off peak overnight is around 70% cheaper than peak use. It has cost me £1000. During my time: - Billed for 9/10 months at peak rate despite charging my car over night - had 2 new smart meters installed -in the end, after I thought all was resolved, BG continued to take only 1 reading as peak from my meter despite it having dual ability. - energy ombudsman have little power - can only enforce BGs appalling policies and provide token gesture compensation. It seems to me that BG are using loop holes to get around having to charge low prices for nighttime EV car charging, knowing the Ombudsman can do nothing. If they don’t receive the meter readings, they don’t need to backdate your bills - and won’t. They know the Ombudsman can do nothing. Pod Point APP which shows my overnight charge history is not accepted as evidence by BG OR THE REGULATOR. I was left with £1000 debt which I cleared with a loan. I have have left BG to go back to Octopus. Guess what - Octopus are receiving my peak and off peak meter readings with no problem after only 4 days. All automatic. Visible on my meter. BG are a disgrace. They deliberately sought only one reading rather than dual even when I had the correct system in place at my end. ombudsman have let me down badly.