ZE
Zen Internet
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Customer Service not what it once was.
I have used Zen for a number of years and always had high praise for the service offered, but more importantly for the Customer Service, not often needed but when it was, alway friendly and helpful staff. Recently I had a totally different experience, where email queries went unanswered and I had to take the step of raising a complaint before I received a response. The response in itself I found curt and rude, it's left me wondering what happened? Cost cuts and outsourcing maybe, I don't know, I can only say that although I remain a customer for the time being, I am no longer what would be considered a loyal customer.