Ocean Estate Agents
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Chain or No chain - confused.com - Disappointed with Overall Service
We had an eight-month journey that was more stressful than it needed to be. Initially, the property on Rightmove was advertised as "no chain," but it turned out that there was indeed a chain. This discrepancy culminated in a chain collapse near the end of the process due to the unfortunate death of a "no chain" participant—a twist that extended the process by an additional two months and cost us an extra £2,500 in stamp duty. Throughout the ordeal, purchase management and communication were major issues. Replies had to be chased for weeks, and updates were infrequent, averaging only once per week due to part-time working arrangements. It felt as though the agency was more intent on finding excuses rather than taking responsibility for the escalating delays and unexpected costs. That said, the silver lining of this experience was Sam, the branch manager. Sam went above and beyond—always friendly, proactive, and ready to help amidst the confusion. While we appreciate Sam’s dedication and support, the overall lack of transparency and effective communication from the agency has left us deeply disappointed.