Marriott Vacation Club
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It is amazing to think that a company…
It is amazing to think that a company as large as Marriott Vacations Worldwide (and the at least 5 more brands they operate under) that our letter sent to a Senior Leader would result in a form letter equating to “to bad, so sad”, call an 800 number. The concept of “Customer Advocacy” is a joke. Their idea of advocacy is to point at lines in a 48-page contract that alludes to items that were specifically omitted or misrepresented. We were TOLD Our unit would increase in value. It would be easy to resell. This is REAL ESTATE, with a deeded property (neither are true). Our children will inherit the property (lie, they will simply get bills). We upgraded 3 times, chasing the dream that the Sheraton/Marriott employees were selling. At no point during any of our contract signings, were we ever informed of the rescission period, nor did we sit down and review the real cost of the loan with our Sheraton agent. There is also a whole load of hidden fees that were never disclosed to us, nor do we understand their purpose, other than to take more of our money. We have no idea why, even though there have been little improvements done to the resort, that the maintenance fees have continued to rise way above the rate of inflation. Nothing is ever explained and when you ask questions your agents tell you to refer to the contract for explanations on the maintenance fees. Good luck squeezing us for anything more! We don’t want what you have stuck us with.