auto car
View company profile →
I definitely do not recommend
I have landed in Athens airport on evening July 23rd – a day when tragic fires took place. It was already dark and the place I supposed to stay was in the fire area so no accommodation for the family at all. In this circumstances I didn’t check the car properly, but why should I bother when the “Full Damage Waiver“ option was purchased? On car return it suddenly occurs that car do have damage underneath and I suppose to cover the repair cost as such breakage type is excluded from the “Full Damage Waiver “ option. There was no one interested in talking to me and listen to my reasons as I haven’t damaged anything and do not fill responsible at all. I was also not given with any information about available options, further process nor consequences. I was pushed to sign the documents with only information that “Supervisor will check the case”. When landed home 3 hours later my credit card was already charged with additional 150 Eur. To be perfectly clear – I do not mind to pay for every damage done by myself, but feel extremely unfair by being pushed for paying for something I haven’t done. And the whole system in autoUnion seems to be constructed in the way that do not give you any option to defend yourself – you are only there to pay the bill.