Aidie

Jun 8, 2016

STEER CLEAR. Manipulate wording to refuse claim

Took out policy and even paid extra for an additional item (Professional Drone) Provided exact wording what the item was and the cover was accepted. Item was stolen in transit we think or taken out of the box sometime before the return leg of the trip. They refused to cover it saying they don't cover certain items carried in the cargo hold of an aircraft which was fine but it didn't say it didn't cover a UAV. Myself and my partner and many of our friends travel a lot and 15 of us were recently overseas and I made sure not one of us used TID nor will In the future while I'm without replacement from TID. We used RAC. Much more professional and open and assured us what was covered. As expected we received a response with some bull about not covering certain equipment in cargo hold like cameras etc yet my item is considered an Unmanned Ariel Vehicle (not delicate) but they call it a camera just to get out of replacing it manipulating the policy wording to suit them so they can refuse the claim. Is this not why we take out insurance. They have responded to me agreeing that the item is indeed a UAV and not a camera and offered me a partial refund which suggests they know they may be incorrect. For now I strongly suggest to STAY CLEAR of TID but I will update with further developments and if they have come good on all online review forums. It's currently escalated.