Anaconda Stores
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BUYERS BEWARE -DO NOT SHOP ON-LINE WITH…
BUYERS BEWARE - DO NOT SHOP ON-LINE WITH ANACONDA I recently returned goods bought on-line with Anaconda. The goods were poor quality, did not fit, and were a poor colour match with the items on the website. Getting a return shipping label was not an easy and quick process. I received shipping tracking information from Australia Post that my returns had been delivered back to Anaconda. Anaconda would have received the same tracking information from Australia Post as I had been given. I wrote to Anaconda customer support through their web contact page to inquire as to when I would get my refund. In the email exchanges which followed Anaconda lied to me by saying that their records indicated that the goods were still in transit, and that I would get my refund when the returns had been delivered. I felt that Anaconda were being very evasive and were either trying to delay giving me a refund or avoiding it completely. I contacted Australia Post for customer support. Australia Post told that my return had been signed for on delivery and that the two drivers who had delivered my returns could remember the delivery to Anaconda. I opened a PAYPAL Dispute Claim and won the case. Anaconda has now paid me a refund, only because of the PAYPAL Dispute Claim. Thank you PAYPAL I will never shop with Anaconda again. I cannot trust them to behave in an honest way with customers.