Zen Internet
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PLEASE DO NOT TRUST POSITIVE REVIEWS, READ DETAILED REVIEWS TO MAKE UP YOUR MIND
I am a new customer ...RZ to identify me for genuine review at Zen. This is my first day of usage and already, the system is proving that I made the wrong decision to chose Zen over a larger more reputable company. I wanted to support national, small medium businesses, alas, what I was promised was simply a dream. I was promised 100mbps and upwards of 50 mbps at minimum on WiFi. The reality is that I am getting 14 upload speed, 11 download speed that is less than half of what I had with my old provider. Notwithstanding, i paid less monthly with my old provider that I will be looking to reinstate ASAP. I am therefore unsure where the positive reviews are generated from. I have searched where I can upload a picture to show exactly my experience from speedtest. Furthermore, the Internet is intermittent when changing rooms. This is unacceptable and does not meet the contractual obligations Zen had set out. Also, it makes me question how genuine the positive reviews are.... To Zen, we have spent an hour trying to reset brand new router, conducted tests etc(ref Denzel). Miss-selling a product and its performance is simply unethical and I would like to speak about it. The references above are enough to locate me.