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Chip Barksdale

Chip Barksdale

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Chip Barksdale

Southwest Airlines logo

Southwest Airlines

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1 out of 5 stars
Apr 5, 2021

Terrible Customer Service and Refund Policy

SouthWest has the worst refund policy considering all the challenges with COVID-19. You cannot apply travel funds to an existing flight, you cannot apply travel funds for another family member and if you cancel an existing reservation to use the travel funds they will just credit you back more travel funds. Absolutely 0 flexibility given all the challenges with flying over the past year. Go with another airline who has better customer service and flexibility.