TL

TL

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1
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1 out of 5 stars
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Reviews by TL

HA

Hainan Airlines

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1 out of 5 stars

This airline lies about excess luggage…

This airline lies about excess luggage causing customers to pay more money after they already charge you. Beware of using them. They quoted me a price from Dublin to HK with transit in Beijing. My bags were checked through. When I was about to board in Beijing, a few of us were pulled aside and were told that actually we now had to pay additional fees. Please note I had both called and visited Hainan airlines offices to confirm my luggage quote prior to departure. The most disgusting way to be treated as a customer.