Ezi Car Rental
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Left a bitter taste
The whole experience of the hire car from the person who serviced me when I collected the car to the person who I returned the keys too was amazing and easy going. But the service when trying to retrieve my bond back was utterly awful. I contacted Ezi car rentals car was returned on 18/04 and car was full no damage etc so waiting on the bond to be released back to me. Waited 10 days so followed up with the rental car place they told me the pre - auth funds were cancelled on 18/04 and allow 3-5 business days to reflect. Still nothing but a pending charge. I contacted my bank who informed me that they require information from the merchant and proved the information to hand onto the merchant. Basically Reese said “ The cancellation of the bond has been processed. We have released the bond on our end. The cancellation receipt does include all of the details requested. Kind regards Reese” So now that they won’t do anything I now have to wait 31 days for my bank to release those funds although it takes Ezi Car rentals one second to hold the funds. Appalling service.