Sleeperz Hotels
View company profile →
Stayed in Newcastle 16/04/2024
Stayed in Newcastle 16/04/2024. Asked when booking in if I would like to pay for breakfast. Asked if there was gluten free options and told they have gluten-free bread and could do toast. Went down this morning and asked for some gluten-free toast. Made myself a cup of tea sat down. 10 mins later, warmed stale bread came out. Brought it up to the guy on the desk asking if I could get it toasted and advised that I use the toaster. Explained it was gluten-free bread and needed to be cooked separately. Surely the staff have completed a level 2 in food hygiene, and understand cross contamination? Guy eventually took it away and another 10 minutes later, new warmed stale gluten-free bread came out. Advised by the lady, they have to cook the bread in the oven, which is why it was hard and warm and not toasted. Claimed the hotel does not have a separate toaster for gluten-free bread. I checked Argos, and a toaster costs £14. Surely, the hotel is not that poor it cannot afford a £14 toaster to make sure they are in line with food safety and hygiene standards? And not putting celiac guests at risk of harm. Wish I could upload the photos.