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Travelocity
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We experienced the same abysmal…
We experienced the same abysmal customer service as the other reviewers trying to use airline credits issued due to COVID-19. Travelocity needs to revamp their policies, procedures, and customer service training. We gave up on Travelocity and went straight to American Airlines. They were great! Travelocity said "we can't" whereas AA said "we will."