Seats and Sofas
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Worst sofa's company in NL
I've had a very disappointing experience with Seats and Sofas Capelle. I purchased a sofa (€1,849), but they delivered it in the wrong color. Instead of resolving the mistake quickly, the sofa has been left in the entrance hall of my building, causing inconvenience to other residents, because the company keeps delaying the pickup. They first promised collection within 7 days, then pushed it back another 10, and eventually informed me that the correct sofa was not in stock — meaning I would need to wait 6–12 weeks. When I requested to cancel the purchase and get a refund (including the delivery fee), they refused to reimburse the €150 delivery fee, even though the delivery company (LMD Logistiek) was recommended and arranged by them. It has now been 19 days (and counting!), the sofa is still uncollected, and I have yet to receive my full refund. The service has been unprofessional, with poor communication and zero accountability. I strongly advise against buying from this company.