MWQ Estate Planning
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Paid in full for three services; a year on, two remain undelivered — and they called it “complete.”
I would urge potential clients to think very carefully before instructing MWQ Estate Planning. In 2025 my wife and I paid £2,795 in full for a “Full Protection Package” of three services: a Lasting Power of Attorney, an Asset Protection Trust Plus Deed, and Legal Mirror Wills. Over a year later, only the LPOA has been delivered. The Trust and the Wills remain outstanding to this day. Most concerning of all, MWQ issued us a “Completion of Service” letter stating the work was finished, when in fact two of the three contracted services had never been carried out. I leave others to draw their own conclusions about that. Throughout, communication was extremely poor. Over twelve months I chased repeatedly by phone, email and text. Promised call-backs did not happen, and clear timelines were never given. When I finally submitted a formal complaint, my email was ignored entirely, and the only response to my follow-up letter was a one-line reply passing the matter to the very person the complaint was about. We have since escalated the matter to the relevant regulatory and consumer bodies. Based on our experience, I cannot recommend this firm.