Travelocity
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Shoddy practices
Booked a round-trip for our children and grandchildren over the holidays. One name was listed incorrectly on the itinerary, Travelocity indicated two options to correct the issue; 1) cancel and re-book, or, 2) use their online name correction form. I chose the quicker option of canceling and re-booking using Travelocity's "cancel this trip" selection on the website. This was completed well within the 24hr time restriction for cancellations to receive a full refund. Instead of issuing a refund, they chose to issue a flight credit. When questioned, a representative indicated the cancellation was not within the time restriction policy. After numerous chat conversations and providing documentation that confirmed the cancellation date and time, Travelocity still refused to issue a refund or escalate my complaint to management personnel. I am totally disgusted with this company and their shoddy practices.