Scrabble Online
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When playing Scrabble Go (using both…
When playing Scrabble Go (using both Android or iPad version) when subscribing to the 5 pound [stering] monthly cost the service can't be recommended. The reason I put forward is the machine Scrabble Scholar is causing the game to lock up so that you: 1) Play your tiles 2) Scrabble Scholar will then advise what is the best option. 3) Having been presented with the information and closing it down it should then be the Machine's (Zoey) turn. But no....Scrabble Scholar will then re-appear to advise AGAIN !! what is the best option. 4) This loop continues and the only way to continue the game is to shut the programme down, clear the app cache and start again. The SCOPELY service desk do not grasp the problem and just endlessly advise their apolgies but take no action....eg: I'm really sorry to hear though that you have to experience this issue. I did check the records on our end and found that we have an active report related to this case in the game. I'll be adding yours to this report to let the team know how this is greatly affecting your game progress. I'll also be making a follow up on this matter to see if they can find a way to expedite the process of fixing the issue.......of course I'll not receive any follow up. (@Scopely....you need to beef up your second and third line support team to help them provide better customer support. For a company turning over in excess of USD 700 Mn per annum it should be possible.