Porter Airlines
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Terrible Experience: Flight Cancelation Nightmare
I recently had an incredibly disappointing experience with Porter Airlines, that I feel compelled to share. After enduring a three-hour wait at the airport, we were informed that our flight had been canceled. Not only were we left stranded without any clear explanation, but the airline then rescheduled our tickets for more than 24 hours later, leaving us scrambling to find accommodation at our own expense. Despite assurances from the airline that they would reimburse us for the unexpected hotel costs, obtaining that reimbursement proved to be a Herculean task. Hours spent on the phone with various representatives led nowhere, as they continuously shifted responsibility and refused to honor their commitment. Adding insult to injury, the abrupt change in plans thrust me into a climate shock, transitioning from a warm destination to subzero temperatures in Canada. Enduring over 24 hours in such conditions before my next flight was not only uncomfortable but also completely unexpected and unacceptable. Overall, my experience with Porter Airlines was marred by incompetence, lack of communication, and disregard for customer well-being. I strongly advise against trusting this airline with your travel plans, as they have demonstrated a blatant disregard for customer satisfaction and comfort.