Shef
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Food good, customer service and delivery just atrocious.
I've ordered 4 times so far and 3 of the times the order delivery wasn't even within the window of time they said they'd deliver. Thankfully I'm in a building where there's not much theft issues. All I have to worry about is food spoilage. But customer service is horrible. IF I have a problem they don't ever bother making it right or helping me, they either don't respond until days later or they don't provide anything of help. For example today I just set my order then they send me a coupon saying I can use it but only on this order and only if I order on the set date I have for the upcoming order. So I go in and ask the bot on the chat how to add in the coupon code. It tells me I have to cancel the order and start over again to add a coupon, it can't be done retroactively. So, no worries. I go in and deactivate the order and figure it'll be no problem to just redo the order. I still had until 3pm to submit the order for a monday delivery. Well, I find out that the order got cancelled but it also shows me that since I "skipped this weeks order I can't order again til a different day. What? I didn't say I was skipping this week, I was cancelling what was in my shopping cart. It never mentioned the phrase skipping a week at all ever during that process until I try to go in and recreate the order. So I write CS for help and of course they aren't responding to me and they won't until well after the window when I can submit the order. No delivery this week, no capacity now to use the coupon code since it was only valid for the monday order which I now can't place. And no apology for anything either. That's the shef way, after all. The answer is always we can't make it right for you, and oh well... Like others say, it's a nice concept, and the food I've gotten is good. But their CS and delivery sucks. I'd give them 0 stars if I could for both those.