Peter Green

Sep 8, 2020

Average experience

We waited over 1 hour at the airport for the pick up and phoned on 2 occasions to see where the driver was?. Our flight was 30 minutes early but the email said the driver would be waiting (we provided flight details as requested) and he was 30 mins plus late even after the scheduled flight arrival time. When he did arrive no apology for being late was offered. Not the best of starts. The office is a 10 minute ride south on the GC1 highway from the airport and on a large industrial estate. You have to find the meeting point (next to the Spar) and wait there. The car itself was clean and had a full tank of petrol. We were offered full insurance (€10 Euros a day) which we declined as we have collision and excess policy for hire cars from a UK company. The insurance was not 'pushed hard' which made a welcome change. Nothing like Goldcar who try to scare the living daylights out of you to take it. There is no inspection report on the hire paperwork detailing marks/dents etc on the vehicle and the company is happy and encouraged us to take photographs of the condition incase of any disagreements. We took a number of photos which showed light damage in parts which were general wear and tear. A compulsory €720 collision damage excess was 'blocked' on my credit card which I was aware of when I booked the car on line. The car was returned on time a week later and quickly checked over and 'signed off'. We were driven straight to the airport before which we were told the 'hold' on the €720 collision insurance would be removed after 24 hours. It actually took slightly longer but no cause for concern. Overall Orlando was OK. It was 75 Euros for a week for a Citreon C3. The service was at best average. Goldcar is a fair bit cheaper and located in the airport terminal, but they didn't offer full/full tank of fuel and our past experiences (and friends) have not been good with them so we tried Orlando for the 1st time. So a mixed bag and I could not give them any better than 3 stars.