American Freight Furniture, Mattress, Appliance
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The worst experience
#1 This has been the worst experience in my life shopping for a couch with these people. NOT HELPFUL AT ALL, tried to screw me out of money, delivery people yell & argue with you. Manager at store is absolute nightmare. I will add more later. #2 Omg ! Now they act if though they did ME a favor going to Columbus to pick up a second couch they should have known from the first one they delivered would not fit. Perhaps they need better communication with their delivery people and as a store unit all together. Communication with the customer was a complete nightmare ! They had me keep coming back to the store 3-4 times just to intimidate more money outta me. The last time I went 2 workers verbally attacked me til I was so shook up I couldn’t even speak. I ended up getting a real ugly navy blue couch that they had in stock at the store, just to get this miserable experience over with. They lied about waiving the delivery fee, my couch has a huge scratch mark from the delivery people taking it off the truck and sliding across the concrete parking lot. Why did I not say anything ? I was tired of being beat up from these people - the whole group. Now I’m left with a couch I hate because of not wanting to deal with them anymore. Another thing, the sales guy also told me to take down my review with intimation after 2 of them argued me out to dry. Sorry American freight, people need to know what their up against, also I’m an American citizen and I WILL REVIEW A TERRIBLE EXPERIENCE. That’s my right, THANK YOU ! #3 so I called the number they gave me to straighten things out - what a waste of my time. The lady on the phone knew nothing about my situation with this whole issue, you would think they would. There is no talking to a store regional manager as they claim. YOU CAN CALL ME ! I’m done with this whole headache & ripped up couch with no one that truly wants to get on the phone to straighten things out. Again horrible customer service. If you don’t believe me, please search the internet for all reviews on this place ( pissedoffconsumer.com) search: American freight furniture. Google only puts up good reviews, search deeper. You will find there is soooo many reviews that are similar to mine. Aggressive, intimidating cons, period ! North Olmsted, Ohio