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Energy Ombudsman
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Ombudsman query
Ms NF assisted me in my query and was successful where I failed during a very stressful period of time. I cannot thank her enough as this was the second time Utilita had made the same mistake and instead of learning during the first one they repeated it some 6-8 months later, their noninterest in consumers was very evident, despite my asking them to submit the phone conversations as evidence, but thanks to one ombudsman officer I now have a resolution and pray this does not rear its ugly head again !