Economy Energy
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The end of a sorry saga!
My last posting on the 28 June explained that Phill at Economy Energy was going to look into the billing error on my Electricity Bill. Phill did his very best agreeing that my reading was accurate and that he would help me to resolve the dispute with Economy Energy. Alas the disputes dept., Intervened at this point and progress towards resolution stopped. Demands for payment via email and text gathered pace At this point I appealed to the Energy Ombudsman and I'm happy to report that my bills have been resolved. The Ombudsman ruled that Economy Energy should write apologising for poor customer service, accept the reading I submitted (this was 815 electricity units less than EE wanted me to pay) and finally I am to receive £50 for goodwill. The experience was not good and reached Kafkaesque characteristics at times. At one time I was offered a new favourable deal just to sign up again! I explained that the poor website along with the lamentable customer service made a new deal out of the question. I'm glad that I'm free from any connection with this company. Could I make a plea to new customers that they wait a month or so after signing up with Economy Energy and have experience of their website operation and customer service before posting a review. Telling the public that Economy Energy can sign you up quickly and handle a largely automatic hand over from one company to another is no review at all. Thank you.