Chatham Footwear
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Faulty Shoes, Non-existent Customer service and false advertising.
The sole on a pair of my G2 deck shoes has started to fall off. They are guaranteed (supposedly) for 2 years under the G2 scheme. This happened after only about a year. I got in touch with Chatham with photos of the faulty shoe. I got an automatic reply that said: 1. They'd try to respond within 48 hours 2. Not to get in touch again about the same issue as I'd then go to the bottom of the queue for this to be dealt with. After 2-3 months I wrote to them again to explain that not only had 48 hours long passed, but that 48 days had long passed and I that I hoped it wouldn't get to 48 weeks. 48 weeks is nearly here and I still haven't heard a thing. The 2 year guarantee is sailing very close to being false advertising!