Travelocity
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Abysmal.
This is the most abysmal company I have ever worked with. I tried changing my plane ticket to leave earlier. Their IVR system didn't work. When I would push 1 it wouldn't register. However, when I would call Delta, my bank or anyone else it registered just fine. I even went through all the potential trouble shooting tips I could find. Eventually I was forced to use social media. It took 8 hours. I am not joking 8 hours to get a flight. When it got time to actually book it, they switched customer service reps and I had to start all over. I really needed to change my flight so I started all over again online. After another 6 hours of continual "I apologize, please let me help you and I will check on that just wait 3-5 minutes." Someone finally gave me a different number that accepts collect calls. Guess what, I got right through this time. When I got to an actual person they put me on hold and promptly disconnected me. I called back, got a supervisor who took more than 45 minutes to find me a ticket and by this time, the price had increased over $400. Travelocity didn't want to reimburse me for all the mistakes lack of efficiency, customer service that dragged one single ordeal on for almost 24 hours. I will just pass and never use them again.