TR
Travelocity
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Unacceptable customer service
Unacceptable customer service! Actually, nonexistent. Due to the threat of Dorian, we needed to change our flight. After close to 3 hours on hold, the agent was slow and did not know what she was doing. She messed up re-booking and we lost tickets. Then she found alternative - flying through San Juan. That was rather incompetent as this is where the hurricane was coming from. They were unable to find any other alternative. Travelocity is not the company to use. They will not come through for you in extreme situations - very bad!