Monarch Dental
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Poor service
Poor service, poor workman ship, I was told first visit I had needed a 1500 cleaning, when I went in, the hygienist said it wasn't that bad and I was in and out in just the same time as a normal teeth cleaning, then like a chain grocery store I find out they do random specials and sales price was lowered through this, but still high. Later on I chose a dental plan through Cigna who advertised Monarch as a primary representative provider. Fast forward a little over a year... I go in and ask for an extraction. Then when I go in for an extraction, they tried to up sale me to a crown. I ask the cost, they tell me the price with my dental plan (on top of what I already paid around another 500), which I assumed was fair...The day I go in for the first round of crown mold and temp crown fit. The Dr said we can bridge this. I follow up with well what's that gonna cost. I'm already maxed out on funds for this. He says he will send the person in who can show me the numbers. The woman comes in and say with your plan and coverage we can do this for a total of this number (like 12-1500 off the top of my head its been a few years now). I follow up with are you sure because that's all I can do. I'm reassured that this is the price and it will work. So I sign and pay full amount that day. The first temp crown they put in was not properly trimmed and started to cut into my upper cheek. I come back in the following week to have it redone (just to hear the Dr. in the background raising hell for stalling the flow of business and not caring about the clients as people). During the fixing of the second temp crown, the hygienist loses a piece of metal that magically vanished (down my throat) causing more headache...fast forward again, bridge and crown set....fast forward few months... I get a plan denial letter saying they would not honor what Monarch said they could do...Monarch later sends me a bill wanting another 1000 dollars....Why would you tell a customer and sell them on a service you should've known wouldn't be covered and are now trying to hold me accountable for your mistakes, on top of the improper temp crown situations....later an arbitrator makes contact and I explain the whole situation and bring up the aspect of most likely seeking legal counsel. The arbitrator said she would look into the matter and follow up.....Never followed up almost a year later. I get a notice threatening to send off to a 3rd party collector....SEVERLEY BAD BUSINESS PRACTICES ONLY CARES ABOUT MONEY AND NOT THE PATIENT AND WILL FALSELY TELL YOU A PRICE JUST TO SCAM YOU LATER