Online Carpets
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I have recently bought a carpet with online carpets and it wasn't delivered to my property …
I have recently bought a carpet with this company and was initially very satisfied with the service I received. However, although the carpet was delivered on time the delivery driver dud not actually deliver the carpet to my property. I live in a cottage accessed by a shared driveway that is in constant use. There's ground floor access to my home as well as a gated front garden. When the carpet arrived he greeted me with he was not going to bring the carpet into my house. When I asked why he replied that he was not insured to do so and I should have checked the terms and conditions, which to be fair I hadn't done as I've never previously had any problems with deliveries. When I queried this he replied that he was not going to give me any special treatment which I hadn't in fact asked for. He left the carpet outside of my property on the shared drive. I have explained the problem with customer services at online carpet and was told that as there was no record of our conversation and he was within his rights to not deliver the carpet into our property there is nothing they can do. This is not acceptable to me. I will not be recommending this company in venture.