Thomas Cook Airlines
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This complaint is in 3 parts
This complaint is in 3 parts 1... when we first booked we decided on seat in row 6 and chose to book priority boarding, 2 days before we were due to fly l changed the seats to row 2 for which there was a £2 pp charge, we are back home and l see from my bank online that you have refunded £26 and charged £30 which is the £2 pp but then the day you have take 2 payments of £13 pp, WHAT IS THIS CHARGE FOR. 2.. When we arrived at Birmingham airport with hand luggage only we continued to the departure gate where boarding passes were checked along with passports sitting waiting to board when they called for passengers using assistance to board 5 mins later they called for boarding saying Priority would be boarding first, at this point everyone was lining up in a singe Q, the girl at the door again advised that they were boarding priority first, we were 6th in the Q at this point she did not check boarding passes to make sure Priority passengers were boarding 1st, as we passed several people standing by the door they said we are not waiting and followed us they had not booked Priority, boarding the aircraft we were welcomed on board but they did not ask to see anyone's boarding passes ( the flight was being operated by Avion Express and it seems they were not interested in making sure the boarding was done in what should be expected of Thomas Cook) WHY SHOULD WE PAY FOR PRIORITY BOARDING WHEN IT BECAME A FREE FOR ALL 3.. The issues on board were not caused by Thomas Cook but we had the flight from hell, people sitting behind with a very young boy sitting on his granddads lap kicking the back of my seat till in the end l had to politely ask him to stop the child kicking my seat, the same child prior to that had been sitting with his mother and and crying for nearly an hour waiting to sit by the window and then to sit with his granddad. In front there was a lady who every time she moved around in her seat managed to rock the seat toward me and later because there was no one sitting next to her she decided to try to sleep with her head between the seat so her long hair was almost in our drinks, l had to ask the cabin crew to have a word with her regarding the issue with her hair. The only plus side of the flight and the cabin crew was that there was a small medical issue on board with which l would compliment them in the way they reacted and looked after the gentleman who had a diabetic episode