Mariannne

Oct 13, 2023

Catastrophe Averted ly needed these magnetic stirrups…

I really needed these magnetic stirrups because of nerve damage from back surgery that has left my left leg almost useless. I was excited to learn that such a thing existed, so I ordered them and waited for their arrival. An email informed me that the package had been delivered, but, to my disappointment, only the insoles were here. I emailed immediately to ask if there were 2 separate packages and should I start tracking the second one. I got an immediate response -- there had been a terrible mistake and only the insoles were shipped! However, they said they would send overnight the stirrups to me and I would have them the next day. True to their word, I got them the next day plus a written apology and a pair of boot socks. It was only a delay of 2 days and they couldn't have been nicer -- they recognized the problem and solved it immediately with no hassle or inconvenience to me.