Planet Fitness
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This company is poorly run
This company is poorly run. Because it is a franchise it is nearly impossible to contact upper management for questions and concerns. They often employ children and young adults who do not have the customer service experience needed for a fast-paced customer service environment. Currently, the website is engaging in deceptive advertising to trick people who are locked into a lower rate into paying more for their membership. A company is only as good as its customer service, and this company gets an "F" in that department.