Energy Ombudsman
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Absolute a joke and waste of time
I moved into the property, called eonext to give them my electricity meter reading and I did say I don’t have a gas supply in the property. Sounds very clear but not fo to them.First electr.bill came over £1K for two days. Then I called eonnext and asked for the explanation of their estimated cost after even I give them actual figures.They said that they have previous supplier figures and they follow that. I was very lucky that company man came two days after I called, so he took the right meter reading which was almost the same as mine one.It’s took me more than a month stressing to explain and proof that the bill is incorrect and no possible to use over 2500kWh in two days in one bed property. Finally after very long investigation my bill was corrected. However they were keep charging me for the gas ( I don’t have gas supply and I did say that). So, getting fed up I complained to the ombudsman hoping for right outcome but tuff luck. They said that they don’t see anything wrong with my bills ( I really doubted they go through it otherwise they will see so many mistakes) . So, no gas supply but having a capped meter on the wall ( sticker Danger do not use) you will have to pay standing charge plus VAT or pay from your own pocket to remove that meter. Absolutely doesn’t make sense even I’ve attached the Ofgem recommendation than if the meter is capped and dangerous to use, customer shouldn’t pay standing charge but it’s doesn’t work for ombudsman unfortunately…So, I’d say do not rely on ombudsman positive decisions.