M L Accessories
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Photos on website misrepresent some products
In the context of our house renovations we've chosen Knightsbridge Screwless Matt White switches and sockets, for hundreds of pounds worth. After installation we've discovered that the ~1.5mm transparent gasket at the back of them becomes grey-ish and frankly ruins a bit the whole looks of them. None of the photos on their website shows this rather unflattering "feature". Unhappy with the result, we engaged M L accessories but they have rejected our request for a refund because they had been installed, this despite us having explained that we had no opportunity to know about the gasket becoming grey - highly visible. We would have taken the replacement labour costs but they have declined saying there was no product fault. On our side, we concluded that this is a product design problem and that they fail informing their clients properly by showing comprehensive photos of their product. Finally, we felt they did not trust us as they gave us the excuse "this is the first time we're being told this". Don't expect a good customer service with M L Accessories.