Intrepid Travel
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No help when things go wrong (seriously ill on trip)
Unfortunately, Intrepid is a company I would recommend being wary of. They are fine as long as everything is going ok, but if anything goes wrong? Don't expect any help or decent customer service. I made the mistake of booking two trips, and both times I ran into problems: Trip 1- I was taken very ill while in Vietnam and had to drop out of the tour. I had no help from the guide- no help with getting to a doctor (I don't speak Vietnamese and was too ill to get out of bed anyway), he didn't even assist with arranging a hotel room. Trip 2- I've had to cancel an upcoming (2024) trip, but haven't received the refund despite phoning the customer service line several times. The people I talk to are nice, but don't seem to be able to actually get anything done. They just suggest waiting a bit longer- not sure how long they think is acceptable to hang on to someone's money really.