Sunrise Medical
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£10,000 on a chair falling to bits.
I spent £10,000 on a Quickie Q550M. The day I got it a loose trailing cable snapped and it went in the dealers which took 6 weeks to be fixed. After that it has been a constant breakages. Loose wobbling arms, one footplate snapped off, it was fixed and has snapped off again, and then the other one too. So I now have no footplates, which is very uncomfortable. The control unit fell off. The dealer has had it more of the last year than I have doing repairs.The build quality is terrible. I've got a Mini Salsa as a spare which is now going to have to be my main chair again. I made a complaint to Sunrise Medical but they have just referred me back to the dealer. It is not the fault of the dealer that the build quality of this chair is so poor. Hugely disappointed with Sunrise medical and will spend my money somewhere else. They are not the only wheelchairs out there and they are trading on a name that no longer represents quality.