Travelocity
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My wife attempted to book us a flight…
My wife attempted to book us a flight to Colombia. Due to some glitch on the website ended up talking to a Travelocity human rep. She was told that she can cancel within 24 hrs. of booking with no costs. So she booked 2 tickets. We decided to cancel next day after our tour was postponed. After attempts to cancel online failed she ended up talking to a call center rep from Philippines who was following a script. Nearly half an hour of shameful delay tactics and when my wife was nearly in tears from frustration I attempted to cancel via "virtual agents" . I answered a dozen questions (delay tactics to discourage from a script) I was put on hold several times from 3 to 10 minutes and finally told to call back in an hour (past the 24 hour window) due to "system failure". My wife was able to cancel thru American Airlines directly just in the nick of time. This is totally a profits at all costs damn the customer outfit. I would never use them again and suggest booking thru the airlines directly instead.